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Shipping Policy

Last updated: May 24, 2023

Thank you for choosing epsonstore.ae as your go-to destination for all your Epson products. We strive to provide you with a seamless and convenient shopping experience, including our shipping services. Please take a moment to familiarize yourself with our shipping policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Shipping Policy:

  • “Company” (referred to as either “the Company,” “We,” “Us,” or “Our” in this Shipping Policy) refers to BRIGHT IT FZC, Block B, Office B15-008, Sharjah Research, Technology & Innovation Park (SRTI Park), Sharjah, United Arab Emirates.
  • “Goods” refers to the items offered for sale on the https://epsonstore.ae website.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the https://epsonstore.ae website.
  • “Website” refers to https://epsonstore.ae, accessible from https://epsonstore.ae/
  • “You” means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Thank you for shopping at https://epsonstore.ae. This Shipping Policy sets out the terms and conditions for the shipment of products purchased through our website.

Online Order Placement:

All Orders placed on https://epsonstore.ae must be done through our secure online platform. We do not accept orders via phone, email, or any other means. Our webstore provides a convenient and efficient way for customers to browse and purchase products from the comfort of their own homes. By placing an order through our website, you agree to abide by our terms and conditions, including our shipping policy outlined below.

Domestic Shipping Policy

Shipment Processing Times

All Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your Order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for your Orders will be calculated and displayed at checkout.

  • Standard Shipping:
    • Shipment Cost: An estimate will be provided to you by our logistics team at the time of ordering.
    • Estimated Delivery Time: 3-10 business days or as agreed by both parties.
  • Local Pickup:
    • Shipment Cost: Customer arranges pickup.
    • Estimated Delivery Time: As arranged by the customer.
  • Free Shipping (on selected products):
    • Shipment Cost: Free.
    • Estimated Delivery Time: 3-10 business days or as communicated by Epson Store.

Delivery delays can occasionally occur.

Shipment to P.O. Boxes or APO/FPO Addresses

epsonstore.ae ships to addresses provided by customers within the coverage of our shipping services. If your address is not within our shipping coverage, we will communicate this to you during the ordering process.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation Email once your Order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours after order processing.

Shipping Notifications:

At epsonstore.ae, we understand the importance of staying informed about the status of your order. To keep you updated throughout the shipping process, we provide shipping notifications via email.

Once your order has been processed and shipped, you will receive a shipping confirmation email. This email will contain relevant details about your shipment, including the tracking number(s) assigned to your order. Please note that it may take up to 24 hours for the tracking information to become active.

We encourage you to regularly check your email inbox, including the spam or junk folders, to ensure that you receive our shipping notifications. If you have not received any shipping notifications within the expected timeframe, please contact our customer support team, and we will be glad to assist you.

Please note that while we strive to provide accurate and timely shipping notifications, occasional delays or technical issues may occur. We appreciate your understanding and patience in such situations. Rest assured, our team is committed to resolving any issues and keeping you informed about the progress of your shipment.

By placing an order on https://epsonstore.ae, you acknowledge and agree to receive shipping notifications via email. It is important to provide a valid email address during the checkout process to ensure the smooth delivery of these notifications.

For any questions or concerns regarding shipping notifications or the status of your order, please don’t hesitate to reach out to our team. We are here to assist you every step of the way.

Delivery Address Accuracy:

At epsonstore.ae, we want to ensure that your orders are delivered to the correct address in a timely manner. It is crucial that you provide accurate and complete delivery information during the checkout process. Please review and double-check your delivery address details to avoid any delays or misdeliveries.

Here are a few important points to consider regarding delivery address accuracy:

  1. Verify Your Address: Before finalizing your order, please ensure that your delivery address is accurate and up to date. Check for any errors, including misspellings, incorrect postal codes, or missing office/apartment numbers. Providing the correct address will help us ensure a smooth and successful delivery.

  2. Office, Apartment, Suite, or Unit Numbers: If you live in an apartment building, condominium, or any address with multiple units, it is essential to include your specific office, warehouse, apartment, suite, or unit number. This information helps the delivery personnel locate your exact location within the building and deliver your order to the correct destination.

  3. Delivery Address Changes: If you need to update or modify your delivery address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request; however, please note that changes to the delivery address may cause delays in shipping.

  4. Undeliverable Addresses: In the event that an address is deemed undeliverable by our shipping partners, we will contact you to resolve the issue. Please ensure that the provided address is accessible and can receive deliveries during regular business hours. Additional fees may apply if a package needs to be re-routed or if multiple delivery attempts are required.

  5. Responsibility for Address Accuracy: The responsibility for ensuring the accuracy of the delivery address rests with you, the customer. Epsonstore.ae cannot be held liable for any delays or misdeliveries caused by inaccurate or incomplete address information provided during the order placement.

We highly recommend reviewing your delivery address details before finalizing your order. Taking a few extra moments to verify the accuracy of your address will help us provide a seamless and efficient delivery experience for you.

If you have any questions or need assistance regarding your delivery address, please don’t hesitate to contact our customer support team. We are here to help and ensure that your orders are delivered to the correct address as quickly as possible.

Signature Requirement:

To ensure the safe delivery of your orders and provide an added layer of security, epsonstore.ae may require a signature upon delivery. This requirement helps us verify that the package has been received by the intended recipient and reduces the risk of theft or misplacement.

Here are a few important points regarding the signature requirement:

  1. Signature Confirmation: Certain orders or specific products may require a signature upon delivery. In such cases, the carrier will not deliver the package without obtaining a signature from the recipient or an authorized representative at the specified delivery address.

  2. Authorized Recipient: If you won’t be available to receive the package personally, you can designate an authorized individual to sign on your behalf. This can be a family member, neighbor, colleague, or anyone you trust. Please ensure that the authorized recipient is available at the delivery address during the expected delivery time.

  3. Receiving the Package: When the carrier arrives with your package, please inspect the outer packaging for any signs of damage. If the package appears to be damaged or tampered with, we recommend refusing the delivery and contacting our customer support team immediately. If there are no visible issues, provide your signature as proof of receipt.

  4. Failure to Receive the Package: In the event that you are unable to be present for the delivery and a signature is required, the carrier will typically leave a notification with instructions for arranging a redelivery or pickup from a local depot. Please follow the carrier’s instructions to ensure successful delivery of your package.

  5. Signature Waiver: In some cases, you may request a waiver of the signature requirement. However, please note that by waiving the signature, you assume responsibility for any loss, theft, or damage that may occur after the carrier marks the package as delivered.

Please note that the signature requirement may vary depending on the nature of the order, the value of the items, or other factors determined by epsonstore.ae or the carrier. We will communicate any specific signature requirements to you during the order process or in the shipping notification.

If you have any questions or concerns regarding the signature requirement, please contact our customer support team for further assistance.

International Shipping:

epsonstore.ae may offer international shipping to select destinations. We understand that our customers may be located beyond border, and we strive to make our products accessible to everyone. Please note the following important information regarding international shipments:

Shipping Rates and Delivery Estimates: Shipping charges for international orders will be calculated and displayed at checkout. The estimated delivery time may vary depending on the destination country and customs clearance processes. Please note that delivery times are estimates and not guaranteed. Additional time may be required for customs processing, which is beyond our control.

Customs, Duties, and Taxes: Please be aware that international shipments may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product or shipping prices. epsonstore.ae is not responsible for any customs duties, taxes, or fees associated with international shipments. We recommend contacting your local customs office for more information about the import regulations and applicable charges in your country.

Shipping Restrictions: Certain products may have specific shipping restrictions based on local laws and regulations. It is the customer’s responsibility to ensure that the ordered products comply with the import regulations of the destination country. If a product cannot be shipped to your country due to legal restrictions, we will notify you and cancel the order accordingly.

Delivery Address Accuracy: It is crucial to provide accurate and complete delivery information for international shipments. Please double-check the accuracy of your shipping address, including postal codes, to avoid any delays or issues with delivery. epsonstore.ae will not be responsible for any delays or delivery failures caused by inaccurate or incomplete address information.

Shipping Methods and Carriers: epsonstore.ae will select the most appropriate shipping method and carrier for international shipments based on factors such as destination, package size, weight, and shipping regulations. The available shipping methods will be displayed during the checkout process.

Shipment Tracking: For international shipments, tracking information may be available depending on the selected shipping method and carrier. Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package, if applicable.

Please note that international shipping is subject to change and may be restricted or suspended based on evolving shipping regulations or limitations imposed by carriers. We will do our best to provide accurate and up-to-date information regarding international shipping on epsonstore.ae

If you have any questions or need further assistance regarding international shipping, please contact our customer support team. We are here to help!

Package Insurance (Optional):

epsonstore.ae understands the importance of ensuring the safety and security of your orders during transit. We may offer package insurance options to provide you with peace of mind and protection in the unlikely event of loss, damage, or theft. Package Insurance is not part of the standard ordering process at epsonstore.ae

Please carefully review the following information regarding package insurance:

Insurance Coverage Options: We may offer optional package insurance coverage for your orders. The insurance coverage cost will be calculated based on the total value of your order and will be displayed during the checkout process. It is highly recommended to consider opting for insurance, especially for valuable or fragile items.

Coverage Details: With package insurance, your order will be protected against loss, damage, or theft that may occur during transit. In the unfortunate event of any mishap, you will be eligible for a refund, replacement, or compensation for the insured value of the package, subject to the terms and conditions of the insurance provider.

Claims Process: If you opt for Package Insurance and encounter any issues with your order such as loss, damage, or theft, please contact our customer support team immediately. We will guide you through the insurance claims process and assist you in providing the necessary documentation and information required by the insurance provider. It is essential to report any incidents as soon as possible to ensure a smooth and timely claims resolution.

Insurance Limitations: Please note that package insurance may have certain limitations, exclusions, and deductibles as determined by the insurance provider. It is essential to review the insurance policy terms and conditions for a clear understanding of the coverage details, including any restrictions or requirements.

Responsibility for Claims: While we facilitate the insurance process and provide necessary support, the resolution of insurance claims is ultimately the responsibility of the insurance provider. We will work closely with you and the insurance provider to ensure a fair and efficient claims resolution.

Opting Out of Insurance: If you choose not to opt for package insurance, please be aware that epsonstore.ae will not be liable for any loss, damage, or theft that may occur during transit. In such cases, the responsibility for the package’s safety and security will rest with the shipping carrier and the customer.

Please note that Package Insurance is an optional choice by customer and should be communicated to us for paying and processing additional costs and days. Please carefully consider your insurance coverage options and make an informed decision based on the value and nature of your order. Opting for package insurance provides an extra layer of protection and ensures a worry-free shopping experience.

Return and Refund

For information about our Return and Refund policy, please refer to our separate Return and Refund Policy page, which can be found at https://epsonstore.ae/return-and-refund-policy/

By using our webstore, you acknowledge and agree to the terms and conditions outlined in our Return and Refund Policy.

Shipping Notifications:

epsonstore.ae is committed to keeping you informed about the status of your shipment. Once your order is processed and ready for shipping, we will provide timely notifications to ensure you stay updated throughout the delivery process.

Customs, Duties, and Taxes

epsonstore.ae is not responsible for any customs and taxes applied to your Order. All fees imposed during or after shipping are the responsibility of the customer, including tariffs and taxes.

Damages

epsonstore.ae is not liable for any products damaged or lost during shipping. If you receive your Order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Contact Us

If you have any questions about this Shipping Policy, you can contact us: