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Return & Refund Policy
Last updated: June 13, 2023
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in the singular or plural form.
For the purposes of this Return and Refund Policy:
- “Company” (referred to as either “the Company,” “we,” “us,” or “our” in this Agreement) refers to Bright IT FZC, the owner of https://epsonstore.ae, located at Block B, Office B15-008, Sharjah Research, Technology & Innovation Park (SRTI Park), Sharjah, United Arab Emirates..
- “Goods” refer to the items offered for sale on the https://epsonstore.ae website.
- “Orders” mean a request by you to purchase goods from us.
- “Service” refers to the https://epsonstore.ae website.
- “Website” refers to https://epsonstore.ae, accessible from https://epsonstore.ae.
- “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Return and Refund Rights
We want you to be completely satisfied with your purchase from https://epsonstore.ae. If you wish to return a product, please review the following conditions:
Eligibility: In order for the goods to be eligible for a return, please make sure that:
- The goods were purchased from https://epsonstore.ae.
- The goods are in their original condition, including packaging, accessories, and manuals.
- The goods have not been used, damaged, or altered in any way.
- The goods are returned within 24 Hours from the date of purchase.
- Return Process: To initiate a return, please follow these steps:
- Contact our customer support team at firstname.lastname@example.org within 24 hours of receiving your order to request a return.
- Provide the necessary details, including your order number, reason for return, and any supporting documentation or evidence.
- Our customer support team will guide you through the return process and provide you with the necessary instructions.
Refund Procedure: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the following refund procedures will apply:
- The refund will be processed using the original payment method used for the purchase.
- The refund amount will exclude any shipping charges or additional expenses incurred during the delivery process.
- The refund will be processed within [number of days] from the approval of the return.
- You will receive a notification once the refund has been processed.
Additional Conditions for https://epsonstore.ae
In addition to the general return and refund conditions mentioned above, please note the following additional conditions specific to https://epsonstore.ae:
For products covered under manufacturer warranty, any defects or issues should be addressed through the manufacturer’s warranty process. Please refer to the specific warranty terms and instructions provided with the product.
The following items are generally non-returnable unless they are defective or damaged upon receipt:
- Products that have been opened, used, or tampered with after delivery.
- Software, downloadable products, or products with digital content.
- Products that are subject to health and hygiene considerations, such as earphones, headphones, or personal care items.
You are responsible for the cost and risk of returning the goods to us. Please ensure proper packaging and use a trackable shipping method to return the goods to the following address:
Bright IT FZC, Block B, Office B15-008, Sharjah Research, Technology & Innovation Park (SRTI Park), Sharjah, United Arab Emirates
Alternatively, you must follow the return instructions provided by Bright IT FZC.
Please note that we cannot be held responsible for goods damaged or lost during return shipment. We recommend using an insured and trackable shipping service.
If the goods were marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, the refund process will be initiated within 45 days.
If the goods were not marked as a gift or were shipped to the gift giver to present to you later, the refund will be issued to the gift giver.
We appreciate your understanding and cooperation in adhering to our return and refund policy.